Cancellation Policy

Order Cancellations

Orders once placed cannot be cancelled.

However, you may change your order to another product of equal or higher value only if informed before dispatch.

Alternatively, we can issue a credit note of the same value, valid for 6 months.

To request a change, please contact us as soon as possible:

💬 WhatsApp +91 8591383776, +91-8291471177

📧 assistance@joeyandpooh.com, joeyandpooh@gmail.com

Please note: Some orders are shipped immediately, so timely communication is essential.

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Exchange Policy

We offer exchange within 2-3 days of receiving your order.

If you wish to exchange an item, please email us at assistance@joeyandpooh.com, joeyandpooh@gmail.com within 2-3 days of delivery, mentioning your order number and the new product you’d like to exchange it for.

• The courier cost for one side of the exchange must be borne by the customer.

• Once the returned item is received and verified to be in its original, unused condition, your exchange will be processed.