Shipping policy

Shipping & Delivery

For any assistance, reach us at:

πŸ“§ assistance@joeyandpooh.com, joeyandpooh@gmail.com | πŸ’¬ WhatsApp: +91-8291471177

Domestic Shipping (Within India)

  • Free shipping and Cash on Delivery (COD) available across India.

  • Ready-to-Ship: Delivered within 5–10 business days.

  • Made-to-Order: Delivered within 15–20 business days.

  • Shipped via trusted partners like Delhivery, Blue Dart, and DTDC.

    Track your order at www.delhivery.com.

International Shipping

We ship worldwide 🌍

  • Ready-to-Ship: Delivered within 5–10 business days.

  • Made-to-Order: Delivered within 15–20 business days.

  • Partnered with DHL, Aramex, FedEx, and other reliable couriers.

  • Customs duties and taxes (if applicable) are payable by the buyer.

  • In case of delays (natural causes, courier, or technical issues), a 10% deduction (bank/card charges) applies. Refunds are processed within 15–30 business days.

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Payment Options

We offer secure payments through Razorpay for all major cards β€” Visa, MasterCard, Amex, Credit & Debit.

For direct WhatsApp orders, we accept Google Pay, payment links, and Internet Banking.

Order Confirmation

You’ll receive an email or WhatsApp confirmation once your order is placed.

For COD orders, we may contact you before dispatch.

Tracking details will be shared once your order is shipped.

Delivery Timelines

  • India: 5–10 days (ready-to-ship) | 15–20 days (made-to-order)

  • International: 5–10 days (ready-to-ship) | 15–20 days (made-to-order)

    Delivery times may vary based on location, courier, or national holidays.

Outlier Locations

If your area isn’t covered by our logistics partners, our team will contact you to arrange an alternative delivery option.